Further information

• If you wish to lodge a complaint about the professional conduct of a solicitor:
  • regulation@lawsoc-ni.org
  • Professional Conduct Complaint | The Law Society of Northern Ireland
• If you wish to lodge a complaint about your solicitor’s bill: The Law Society - About Your Solicitors Bill | The Law Society of Northern Ireland
• If you are querying a bill regarding a contentious matter, you can contact:
  • The Taxation Master’s Office - The Court of Judicature of Northern Ireland Taxing Office | Department of Justice
  • The office e-mail address is taxingoffice@courtsni.gov.uk
• If you wish to lodge a complaint about the PPS with the PPS: complaints@ppsni.gov.uk
• If you wish to lodge a complaint about a Barrister with the Bar Library: https://www.barofni.com/page/making-a-complaint  
• If you wish to lodge a complaint about a Judge: Judicial Conduct and Complaints | Judiciary NI
  • You will need to complete the form on the website and send it to this address JudicialComplaints@judiciaryni.uk
• If you wish to lodge a complaint about the Court Service: NICTS Complaints Policy | Department of Justice
  • Complaints@courtsni.gov.uk
• If you wish to lodge a complaint about public services (NIPSO): 02890 32 2821
  • Make a complaint | NIPSO
• If you wish to lodge a complaint about the PSNI with the Police Ombudsman:  https://www.policeombudsman.org

• England & Wales – Home | Legal Ombudsman and SRA | Problems with law firms and individuals | Solicitors Regulation Authority
• Republic of Ireland – Make a Complaint - Legal Services Regulatory Authority
• Scotland - Scottish Legal Complaints Commission | Scottish Legal Complaints Commission
• If you wish to lodge a complaint about Victim Support: info@victimsupportni.org.uk

If you would like support in communicating your complaint, you could try:

• Disability Action Northern Ireland
• Contacting your local Citizen’s Advice Bureau: Get advice in Northern Ireland - Citizens Advice
• Contacting your local MLA: MLA Contact Details

• If you would like to represent yourself in a court case: Can I take a case to court on my own?  
  Personal Litigants NI 
  Information for Litigants in Person | Department of Justice
• If you need help understanding legal words and phrases: Jargon Buster (Glossary) | NI Guardian Ad Litem Agency 
  Legal jargon buster
• If you need to know where your nearest court is: Northern Ireland Courts and Tribunals Service | nidirect
• If you would like to know what the courtroom looks like: 360° Interactive Courtrooms - Victim Support NI. 
• Court structure of Northern Ireland: Forms & Links. This information also contains links about guidance to remote hearings and attendance.
• When you are in court: Help at Court - What to Expect | Victim Support NI
• If you are attending as a witness: Support to Victims and Witnesses | Department of Justice
• Family Support NI is at 0845 600 6483 (calls cost 70p per minute plus your phone company’s access charge). 
  E-mail is at info@familysupportni.gov.uk. 
  The website is at https://www.familysupportni.gov.uk 
• If the family case involves social security, employment or immigration you can access the Law Centre at Law Centre (NI) | nidirect
• If you need to reach a Court Office: Courts and Tribunals | Department of Justice or Northern Ireland Courts and Tribunals Service | nidirect

• Legal aid: Overview - GOV.UK

• If you are an asylum seeker and would like some support, you can contact Migrant Help at Migrant Help. This is a UK based website and does not offer guidance regarding legal proceedings.
• Red Cross refugee packages: Get help as a refugee or asylum seeker | British Red Cross.
• Extern refugee packages: extern.org/refugee-floating-support-belfast
• Barnardo’s: Syrian Refugee Service | Barnardo's
• Advice NI
• If you are an asylum seeker and require assistance with English, you can use the website at ESOL NI to locate classes near you.
• If you require Legal Aid regarding Immigration: 
  Law Centre NI, 
  2-4 Queen Street, 
  Belfast, 
  BT1 6E
  • Telephone number is: 02890 24 4401. 
  • The general enquiries e-mail is: admin@lawcentreni.org. 
  • The benefit’s advice e-mail is: benefitsadvice@lawcentreni.org. 
  • The website is www.lawcentreni.org 
• If you feel you have been the victim of a hate crime: Hate Crime - Victim Support NI.

• You may contact the Immigration Advice Authority (formerly known as the Office of the Immigration Services Commissioner) via the Gov.uk website: https://portal.immigrationadviceauthority.gov.uk/s/

• If you require assistance establishing a trust on behalf of an older person: https://step.org/branches/step-nothern-ireland
• If you are concerned about the legal welfare of an older person: Legal Assistance | Commissioner for Older People for Northern Ireland
• If you are concerned about the welfare of an older person: If you're worried about someone feeling lonely | Age UK
• Enduring Powers of Attorney or Controllership: The Office of Care and Protection - Patients Section | Department of Justice

• If you require assistance with money management: Advice NI offers a debt management service which can be reached on 0800 915 4604.
• Step Change can also offer advice at www.stepchange.org
• Citizen’s Advice can offer loans at Personal loans - Citizens Advice.
• HMRC advice line is: 0300 200 3300.
• If you think you may be about to go bankrupt: Bankruptcy | nidirect
• If you are having difficulty paying a fine: 028 9072 8802 or you can e-mail fcs@courtsni.gov.uk 
• Benefits Decision Appeals: 
  Appeals Service Northern Ireland, 
  Donegall Square North, 
  Belfast, 
  BT1 5GA. 
  • Telephone number is: 02890 54 4000. 
    The website is: Appeal a benefit decision: Overview - GOV.UK
• List of foodbanks in NI (many are referral only): Food Banks in Northern Ireland | Consumer Council
• Clothing banks: Find Us - Salvation Army
• PILS reference page: For the General Public - The PILS Project

• If you or a loved one has experienced bereavement you could contact: Bereaved NI. This website is run by HSC NI. It contains a lot of information regarding benefits you may be entitled to.
• The contact number for Lifeline is: 0808 808 8000 (24/7).
  • The website is https://www.lifelinehelpline.info/
• Samaritans: 116 213 (free call) or 02890 66 44 22 (24/7).
  • The website is https://www.samaritans.org/how-we-can-help/contact-samaritan.
• Mindwise: https://www.mindwisenv.org 
• Extern Mental Health: Mental Health Services | Extern
• Aware NI: Aware NI - Home
• Men’s Action Network is: Home - Men's Action Network.
• Women’s Aid: Home - Women's Aid
• Headway:
  • Headway - the brain injury association | Headway
  • www.mindingyourhead.info/resources
  • www.nhs.uk/conditions/stress-anxiety-depression
• Lighthouse: Lighthouse Charity Belfast | Lighthouse
• PIPS Charity: PIPS Suicide Prevention Ireland
• Start 360: Start360 | Home
• CRUSE Bereavement Support: Home - Cruse Bereavement Support
• Nexus Counselling: Counselling - Nexus NI
• Wave Counselling: https://wavetraumacentre.org.uk/what-we-do/our-services/counselling-psychotherapy/ 
• Victim Support:
  • Victim Support NI | Supporting People Affected By Crime
  • https://www.justice-ni.gov.uk/topics/justice-and-law/compensation-services
• ECNI - Equality Commission for Northern Ireland